What Will You Learn?

• Understand the common sources of conflict in sales interactions and learn effective conflict resolution techniques to diffuse tense situations.
• Explore different negotiation styles and strategies, including competitive, collaborative, and compromise, and learn when to apply each approach.
• Learn how to prepare for negotiations effectively by setting clear objectives, understanding the needs of both parties, and identifying potential areas of compromise.
• Discover techniques for handling objections and overcoming resistance during sales negotiations to move the conversation forward and reach mutually beneficial agreements.
• Gain insights into the psychology of persuasion and influence and learn how to leverage these principles to build rapport and gain buy-in from clients.
• Learn how to handle difficult clients and challenging situations with confidence and professionalism while maintaining positive relationships.