Branch Compliance Officer

Topic 1 – The Role of a Branch Compliance Officer

LO1: Define the Responsibilities and Authority of a Branch Compliance Officer within the Financial Services Industry

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LO2: Describe the Physical Structure of a Branch and Explain Its Relevance to Compliance Oversight

00:00
LO3: Explain the Relationship Between the Branch, Head Office, and Regional Compliance Officer, and Evaluate the Importance of Communication Channels

00:00
LO4: Analyze the Role of Staff Training in Maintaining Compliance and Summarize Best Practices for Effective Delivery

00:00
LO5: Knowledge Check

Topic 2 – Mutual Fund Industry Regulation

LO1: Explain the Role of Securities Regulation in Safeguarding Investor Interests

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LO2: Compare Provincial and Territorial Securities Acts and Summarize their Key Provisions

00:00
LO3: Describe the Structure and Function of the Canadian Securities Administrators and Evaluate Its Effectiveness

00:00
LO4: Identify the Role of Self-Regulatory Organizations (SROS) and their Impact On Mutual Fund Compliance

00:00
LO5: Explain Anti-Money Laundering (AML) and Anti-Terrorist Financing Obligations, with application to Compliance Scenarios

00:00
LO6: Describe Purchasers’ Statutory Rights and How they Protect Clients

00:00
LO7: Summarize the Standards of Conduct and Client-Focused Reforms, and their Implications For Branch Compliance

00:00
LO8: Explain the Rules For Telemarketing and DNCL, and their Enforcement at the Branch Level

00:00
LO9: Knowledge Check

Topic 3 – Registration Requirements

LO1: Describe the Registration Process For Sales Representatives and Define Qualification Criteria

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LO2: Explain Restrictions On Sales Representatives and Analyze their Purpose In Client Protection

00:00
LO3: Identify Categories of Investment Industry Registration and Evaluate their Significance

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LO4: Summarize Post-Registration Requirements and Compliance Responsibilities of Sales Representatives

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LO5: Explain Continuing Education Requirements and Evaluate their Role In Maintaining Professional Competence

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LO6: Analyze Monitoring Procedures For Sales Representatives and Assess their Effectiveness In Ensuring Compliance

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LO7: Knowledge Check

Topic 4 – Account Opening

LO1: Explain the Key Steps and Documentation Required Before Opening An Account

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LO2: Describe the Client–Sales Representative Relationship and Analyze Its Impact On Compliance Obligations

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LO3: Complete and Evaluate Account Opening Forms, Ensuring Accuracy and Regulatory Compliance

00:00
LO4: Explain Know Your Client (Kyc) Requirements and Assess their Role In Risk Management

00:00
LO5: Differentiate Between Account Types and Evaluate Account Protection Measures

00:00
LO6: Explain AML/ATF Requirements and Apply them In Account Opening Scenarios

00:00
LO7: Summarize FATCA Requirements and Assess their Implications For Compliance Officers

00:00
LO8: Analyze the Role of Powers of Attorney and Internal Control Procedures In Safeguarding Client Accounts

00:00
LO9: Explain the Importance of Updating Client Information and Evaluate Systems For Accuracy and Compliance

00:00
LO10: Knowledge Check

Topic 5 – Disclosure Requirements

Topic 6 – Suitability Requirements

Topic 7 – Mutual Funds Performance Evaluation

Topic 8 – Dealing with Complaints

Topic 9 – Sales Representative Supervision

LO1: Explain the Supervisor’s Role In Overseeing Client–Sales Representative Relationships

00:00
LO2: Describe Confidentiality Requirements and their Significance In Compliance

00:00
LO3: Analyze Mutual Fund Performance Communication Practices and Compliance Risks

00:00
LO4: Summarize Proper Disclosure of Fees and Loads and Client Communication Strategies

00:00
LO5: Assess Supervisory Requirements For Rate of Return Communications and Client Account Performance Reporting

00:00
LO6: Identify Unacceptable Sales Practices and Consequences For Compliance Breaches

00:00
LO7: Differentiate Between Prohibited Activities For Non-Registered and Registered Staff

00:00
LO8: Analyze Supervisory Responsibilities For Orders, Sales Practices, and Conflict-of-Interest Disclosures

00:00
LO9: Knowledge Check

Topic 10 – Supervisory and Control Systems

LO1: Explain Control Systems to Ensure Proper Registration of Sales Representatives

00:00
LO2: Describe Disclosure-Related Control Systems and their Role In Client Protection

00:00
LO3: Analyze Leverage Disclosure Systems and their Adequacy

00:00
LO4: Explain Procedures to Verify Completeness and Accuracy of Client Information

00:00
LO5: Summarize Compliance Requirements For Client Account Reporting and Branch Responsibilities

00:00
LO6: Assess Systems For Periodic Client Information Updates and Supervisory Effectiveness

00:00
LO7: Explain Standards of Supervision to Branch Operations

00:00
LO8: Evaluate Compliance and Ethical Conduct for Branch Sales and Ethical Checklists

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LO9: Knowledge Check

Course Content

Topic 1 – The Role of a Branch Compliance Officer

LO1: Define the Responsibilities and Authority of a Branch Compliance Officer within the Financial Services Industry

LO2: Describe the Physical Structure of a Branch and Explain Its Relevance to Compliance Oversight

LO3: Explain the Relationship Between the Branch, Head Office, and Regional Compliance Officer, and Evaluate the Importance of Communication Channels

LO4: Analyze the Role of Staff Training in Maintaining Compliance and Summarize Best Practices for Effective Delivery

LO5: Knowledge Check

Topic 2 – Mutual Fund Industry Regulation

LO1: Explain the Role of Securities Regulation in Safeguarding Investor Interests

LO2: Compare Provincial and Territorial Securities Acts and Summarize their Key Provisions

LO3: Describe the Structure and Function of the Canadian Securities Administrators and Evaluate Its Effectiveness

LO4: Identify the Role of Self-Regulatory Organizations (SROS) and their Impact On Mutual Fund Compliance

LO5: Explain Anti-Money Laundering (AML) and Anti-Terrorist Financing Obligations, with application to Compliance Scenarios

LO6: Describe Purchasers’ Statutory Rights and How they Protect Clients

LO7: Summarize the Standards of Conduct and Client-Focused Reforms, and their Implications For Branch Compliance

LO8: Explain the Rules For Telemarketing and DNCL, and their Enforcement at the Branch Level

LO9: Knowledge Check

Topic 3 – Registration Requirements

LO1: Describe the Registration Process For Sales Representatives and Define Qualification Criteria

LO2: Explain Restrictions On Sales Representatives and Analyze their Purpose In Client Protection

LO3: Identify Categories of Investment Industry Registration and Evaluate their Significance

LO4: Summarize Post-Registration Requirements and Compliance Responsibilities of Sales Representatives

LO5: Explain Continuing Education Requirements and Evaluate their Role In Maintaining Professional Competence

LO6: Analyze Monitoring Procedures For Sales Representatives and Assess their Effectiveness In Ensuring Compliance

LO7: Knowledge Check

Topic 4 – Account Opening

LO1: Explain the Key Steps and Documentation Required Before Opening An Account

LO2: Describe the Client–Sales Representative Relationship and Analyze Its Impact On Compliance Obligations

LO3: Complete and Evaluate Account Opening Forms, Ensuring Accuracy and Regulatory Compliance

LO4: Explain Know Your Client (Kyc) Requirements and Assess their Role In Risk Management

LO5: Differentiate Between Account Types and Evaluate Account Protection Measures

LO6: Explain AML/ATF Requirements and Apply them In Account Opening Scenarios

LO7: Summarize FATCA Requirements and Assess their Implications For Compliance Officers

LO8: Analyze the Role of Powers of Attorney and Internal Control Procedures In Safeguarding Client Accounts

LO9: Explain the Importance of Updating Client Information and Evaluate Systems For Accuracy and Compliance

LO10: Knowledge Check

Topic 5 – Disclosure Requirements

LO1: Define Disclosure Obligations At the Branch Level and Explain their Regulatory Purpose

LO2: Describe Required Disclosure Documents, Including Fund Facts, and Summarize their Content

LO3: Explain Additional Disclosure Requirements and Evaluate their Role In Investor Protection

LO4: Analyze the Required Form of Disclosure and Assess Its Effectiveness In Communicating With Clients

LO5: Explain How to Maintain Evidence of Disclosure Delivery and Evaluate Best Practices For Compliance Documentation

LO5: Knowledge Check

Topic 6 – Suitability Requirements

LO1: Define Suitability In the Context of Mutual Fund Recommendations

LO2: Identify Suitable Investments For Different Client Profiles and Justify Recommendations

LO3: Differentiate Between Solicited and Unsolicited Orders and Analyze Compliance Responsibilities

LO4: Explain the Use of Leverage In Client Accounts and Evaluate Associated Risks

LO5: Assess Suitability and Reasonableness Standards In Line With Regulatory Requirements

LO6: Knowledge Check

Topic 7 – Mutual Funds Performance Evaluation

LO1: Explain the Process of Price/NAVPU Determination and its Impact On Clients

LO2: Describe Taxation Rules For Mutual Fund Income and their Effect On Client Portfolios

LO3: Summarize Performance Measurement Methods and their Reliability

LO4: Explain How Distributions Affect Client Accounts and their Implications For Long-Term Performance

LO5: Knowledge Check

Topic 8 – Dealing with Complaints

LO1: Describe Types of Client Complaints and Reporting Requirements

LO2: Differentiate Between Routine and Serious Complaints and Escalation Procedures

LO3: Summarize Complaint Resolution Processes and their Role In Client Trust

LO4: Analyze Strategies For Managing Problem Clients While Maintaining Compliance Obligations

LO5: Knowledge Check

Topic 9 – Sales Representative Supervision

LO1: Explain the Supervisor’s Role In Overseeing Client–Sales Representative Relationships

LO2: Describe Confidentiality Requirements and their Significance In Compliance

LO3: Analyze Mutual Fund Performance Communication Practices and Compliance Risks

LO4: Summarize Proper Disclosure of Fees and Loads and Client Communication Strategies

LO5: Assess Supervisory Requirements For Rate of Return Communications and Client Account Performance Reporting

LO6: Identify Unacceptable Sales Practices and Consequences For Compliance Breaches

LO7: Differentiate Between Prohibited Activities For Non-Registered and Registered Staff

LO8: Analyze Supervisory Responsibilities For Orders, Sales Practices, and Conflict-of-Interest Disclosures

LO9: Knowledge Check

Topic 10 – Supervisory and Control Systems

LO1: Explain Control Systems to Ensure Proper Registration of Sales Representatives

LO2: Describe Disclosure-Related Control Systems and their Role In Client Protection

LO3: Analyze Leverage Disclosure Systems and their Adequacy

LO4: Explain Procedures to Verify Completeness and Accuracy of Client Information

LO5: Summarize Compliance Requirements For Client Account Reporting and Branch Responsibilities

LO6: Assess Systems For Periodic Client Information Updates and Supervisory Effectiveness

LO7: Explain Standards of Supervision to Branch Operations